Refund policy
Return & Refund Policy
Thank you for shopping with us. As a supplier of medical consumables, we are committed to ensuring our products meet the highest standards of quality, safety, and hygiene. Please read our Refund and Return Policy carefully before making a purchase.
Change of Mind
Due to the nature of medical consumable products and for health and safety reasons, we do not accept returns or offer refunds for change of mind purchases. Please ensure that you select your products carefully.
Damaged or Faulty Goods
If you receive a product that is damaged, defective, or not as described, we will gladly offer a replacement, refund, or store credit, subject to the following conditions:
You notify us within 7 days of receiving the product.
The item is returned in its original, unopened packaging (if applicable).
You provide photographic evidence of the damage or defect where required.
Incorrect Orders
If you have received the wrong product, please contact us within 7 days of delivery. We will arrange for the correct item to be sent and the incorrect item to be returned at no additional cost to you, provided:
The item is unused and in original packaging.
Non-Returnable Items
For hygiene and safety reasons, our items are non-returnable unless faulty or incorrectly supplied
Returns Process
To initiate a return or refund, please contact our Customer Service team via email at info@medcon.com.au or phone at 1800 001 435, quoting your order number and details of the issue. We will provide instructions for return, including any necessary shipping labels.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within 5–10 business days.
Shipping Costs
Return shipping costs for faulty, damaged, or incorrectly supplied goods will be covered by us. For any other approved returns, shipping costs are the responsibility of the customer.